Arclight Wholesale is an authorized distributor of top brands. As such we ship out from various warehouses across the country. Most headwear orders ship from our facility in Los Angeles and Canoga Park, CA, USA.
Handling Time: Typical handling time for orders is 2 to 4 business days, but may increase during peak seasons.
How Can I Track My Order: Once your package has shipped from our facility, you will receive a shipping confirmation email that contains a tracking number. You can click on the Tracking Number.
Inventory Levels: Our inventory is updated on a regular basis electronically, however warehouse levels may fluctuate throughout the day and/or miscounts may result in some inaccurate stock level data. As a result, there maybe some items that fall out-of-stock. We cannot guarantee that all items, styles, colors, quantities will always be in stock at the time an order is placed and pulled. You will be notified if your order cannot be fulfilled.We recommend you check with us for any large or specific orders you need.
Backorders: Due to global supply chain and port delays, some items that show in-stock may go into back-order status. If that happens, we will make efforts to inform you within 1-2 business days. Please contact us for any backorders or out-of-stock items for ETA and to reserve your inventory. A refund will be issued for out-of-stock and backorders.
Local Pick Up: We allow local pickup from our warehouse by appointment only with a minimum order of $100. We do not allow walk-in visitors. All visitors must follow local masking rules.
Please call us at 818-839-8853 to schedule your appointment.
Local Delivery: We offer local delivery in Los Angeles, Riverside, and Orange county for $60 flat rate with a minimum order of $100.
Please call us at 818-839-8853 to arrange your local delivery.
Shipping Services: We ship via most major carriers and courier / truck service (within Los Angeles and surrounding counties).
For 2nd Day or Next Day Air, please contact us first.
3rd Party Carrier account numbers: If you would like to place an order using your carrier account number, please add it to your order notes or send us an email at sales@arclightwholesale.com.
Minimum order must be $100 to use your own carrier account number. We add dimensional weight where required for most orders. You may also send us a label for your order.
Free Shipping
We may offer free shipping on select bulk or custom orders. Contact us to discuss your bulk order.
Discounts cannot be combined with free shipping offers unless specified. Free Shipping exclusions may apply on some merchandise, close-outs, promotional and custom orders.
Free shipping applies only to the contiguous 48 states.
We do not offer Free Shipping for Alaska, Hawaii, Puerto Rico, any islands/territories, and international countries.
Minimums
Tiered pricing starts with a minimum of 12 units per style, color, size, sku for most brands. We may offer no-unit minimums, mix-match and samples for a limited time. Please contact us with any specific requirements. Discounts and Free Shipping maybe tied to minimum purchases.
Shortages, Defects, and Damages
All claims for shortages or damages must be made within 72 hours of receiving the merchandise.
International Shipping
Where possible we offer a DDP (Delivery Duty Pre-Paid) service by DHL, which means we will pay the delivery duty on your behalf at the time of shipping rather than you paying it upon receipt to the local authorities or the carrier. Please contact us for this option prior to placing your order as we will have to manually create this order on your behalf or add the duties to your order prior to shipment.
Countries where DDP may be available: Australia, New Zealand, Austria, Belgium, Denmark, France, Germany, Italy, Ireland, Netherlands, Spain, Sweden, UK, Mexico, Canada. Some product exclusions will apply, and the recipient will pay local duty and customs costs.
Most items shipped internationally are calculated by weight. Add all items to your cart using the ADD TO CART button on the product page.
The total weight will be calculated accordingly.
For all services other than DDP and where exclusions to DDP apply, International local postal authorities, UPS / Fedex may charge brokerage and duty fees, which are beyond our control or knowledge. Please check import rules in your country prior to placing your order or contact us.
Google, Bing, and Search Engine Delivery Estimates, Shipping Dates, and Get It By Dates
When searching for products on Google, Bing, or other similar search engines, a "get it by" date, estimated delivery date, or estimated shipping date may be shown or generated by the search engine automatically. We do not have control over the date shown. The date shown or listed by the search engine may reflect expedited shipping options such as Next Day Air, 2nd Day Air, 3 Day select, and may NOT be an accurate or up-to-date representation of when your order will be processed, shipped, or delivered.
Please check with us directly by contacting us and we'll be more than happy to give you a more accurate estimated ship date. Processing times and shipping times vary during the year. During holidays, unexpected weather events, or manufacturer warehouse delays, etc., there will likely be extended processing times and/or shipping times, which we are not able to control. We will do our best to work with you if you need an order faster, but cannot offer any guarantees for delivery dates, shipping dates, or get-it-by dates.