1. How Can I Track My Order: Once your package has shipped from our facility, you will receive a shipping confirmation email that contains a tracking number. You can click on the Tracking Number.
2. Do I need an account to order: No, you do not need to create an account to place your order.
3. Will I be charged sales tax on my order? Yes, we charge sales tax where applicable in most states. We do recommend you set up a free account with us if you are a re-seller, screen printer, embroidery, custom gifts / personalization gifts, decorator, not-for-profit, charity, government entity, or retailer.
If you have a re-sale or sellers-permit, please contact us PRIOR to placing your order. You will need to create a free account in order for us to set up a tax-exempt status on your account. You can email your tax exemption information, seller permit to sales@arclightwholesale.com
4. Do you offer coupons, discounts, free shipping? Yes, we do! Please visit our Coupons and Free Shipping page for current offers.
5. Can you print or embroider my custom artwork? Yes, we offer various decoration services. Please visit our Custom Printing page.
6. What are your hours? We are available from 9am to 5pm Monday through Friday. You may email us or call us at 1-818-839-8853.
7. Do you offer free samples? We do not offer free samples.
8. Do you accept Purchase Orders? We do accept purchase orders from verified approved businesses and government organizations. Please contact us.
9. Can I mix-match colors / styles? Yes, you can mix-and-match, however minimums may apply according to manufacturer and brand.
10. Do you color match or offer exact colors?
For blanks: We want your finished products to look as close as possible to your vision. We strive to represent product colors accurately on our website based on imagery provided by manufacturers and brands, but due to screen calibration, lighting, and manufacturing processes, the colors you see online may not perfectly match the product you receive.
For decorated goods (embroidery, screen printing, DTF heat transfers, UV printing, patches, and more): some variation is natural because screens display colors differently, and production methods (printing or embroidery) use different processes and materials.
- Printing methods (DTF/heat transfers, UV printing, patches): RGB artwork in JPG/PNG is converted into CMYK, which may cause slight shifts in shade or gradations.
- Embroidery: thread colors and fabric textures may differ slightly from the digital preview.
To help us match as closely as possible, please provide high resolution artwork (300 DPI or more) in specified formats, (vector, AI, EPS, PNG), and provide CMYK or Pantone® color codes (for printing) or thread references (for embroidery). Converting or tracing low resolution artwork may incur an additional fee, which we will inform you of.
If you don’t have color codes or thread references, we’ll still do our best to match your colors. For extra reassurance, you can request a physical sample proof before production (small additional cost).
Any specific color requirements and timeline for in-hand delivery must be provided and confirmed before production begins. Once production has started, color changes cannot be made. We cannot be responsible for missed deadlines if client approvals are delayed, additional revisions are requested, and delivery requirements are not confirmed in advance.
Our team will always make the best effort to match your artwork and colors to the finished decoration. The more information you provide, the better the outcome and your satisfaction with the final product.
11. Can I return my purchase? Please visit our Returns Policy page for more information.
12. Do you accept checks? We accept checks and most forms of payment from approved businesses. Please contact us regarding your order.
If you have any other questions or need more information, please Contact us. Thank you.
13. What happens if my order is sent to the wrong address?
Orders are shipped to the address entered during checkout. Please double-check your shipping details before completing your purchase, as we are unable to guarantee changes after the order is processed. If an incorrect or incomplete address is provided, the order will not be refunded. Any costs related to redelivery or return-to-sender fees will be the customer’s responsibility. Be sure to enter the correct address to avoid delays or extra charges.